Facts about Virtualizing Oracle (part 1 of 2: Oracle Support)

by Neal Mueller

Not every Oracle support agent got the “memo” that Oracle supports their database and applications being virtualized on VMware vSphere.

Fact is, Oracle has an official support policy for virtualization on VMware vSphere, articulated in MyOracleSupport Document ID #249212.1. The Oracle support policy states that “Oracle will only provide support for issues that either are known to occur on the native OS, or can be demonstrated not to be as a result of running on VMware.” A copy of the Oracle document appears in Figure 1 below.

Figure 1: Oracle Support Policy on VMware

In November 2010, Oracle expanded the above support policy to include Oracle Real Application Clusters (RAC) on vSphere.

For our part, VMware has its own policy to support customers running Oracle applications on VMware. If required, VMware will take ownership of the support request and pursue rapid resolution, in collaboration with the Oracle support organization through TSANet as needed. Because VMware customers virtualize all types of Tier 1 applications, we have significant expertise in making this a seamless support experience.

Read our technical white paper on Understanding Oracle Certification, Support and Licensing for VMware Environments to learn more.

This blog is part of a series on Virtualizing Your Business Critical Applications with VMware. To learn more, including how VMware customers have successfully virtualized SAP, Oracle, Exchange SQL and more, visit vmware.com/go/virtualizeyourapps