The new SUSE Support Experience is Live

ByLinux Admin

On 7th October, Customer Experience Day, we successfully migrated to a brand-new SUSE support experience. This will provide you, our valued customers and partners, with more efficient and comprehensive assistance.

We’ve listened to your feedback and focused on delivering a truly seamless and intelligent support journey.

Watch the video tour

Intelligent Search for Instant Solutions

When you need an answer, you need it fast. Our new support experience is powered by a powerful new search functionality.

  • Rapid Results: The new search helps you to rapidly find solutions across our official documentation, knowledge base articles, SUSE.com, and even GitHub.
  • Search Assistant in new case form: Even while logging a new case, you will see helpful SUSE resources in a side-panel, proactively guiding you to potential solutions even faster.
  • Trending & Recent Articles: A prominent section on the support pages features a wealth of knowledge articles, organized by product, ensuring rapid answers to common questions.

Streamlined Case Management

Read moreVisual Studio Code October 2020

We’ve overhauled the process to make it easier to submit, track, and manage your support cases in one centralized location.

  • Improved File Uploads: We’ve enhanced the file upload functionality to make sharing files easier and more streamlined
  • Download Case PDFs: For easy record-keeping and sharing, you now have the ability to download your case details as a PDF.
  • Get Notified You can now subscribe to knowledge articles to stay updated on changes.
  • Give Feedback: You can now submit direct feedback to our knowledge article authors to help us continuously improve our content.

A Unified, Intuitive Experience

Navigating your SUSE resources should be consistent, no matter where you are. We’ve introduced several features to ensure a seamless experience:

  • Persistent Navigation: We’ve unified the website header and navigation menus across the SUSE Customer Center, Documentation, and the new support pages for a consistent experience.
  • Guided Tour: A new overlay tour is available to help you get acquainted with all the support changes.

Try it now!

Visit the New SUSE Support Experience now

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